Effective Date:
Last Updated:
At JetAlps, we are committed to protecting your privacy. We believe in providing high-autonomy, fully customized travel experiences without compromising the security of your personal data. This Privacy Policy outlines how JetAlps ("we," "our," or "us") collects, uses, stores, and protects your information when you visit our website, use our services, or communicate with our travel consultants.
1. Information We Collect
To design and execute highly personalized travel itineraries, we collect information that helps us tailor your journey to your personal pace. This includes:
- Identity & Contact Data: Full name, date of birth, nationality, gender, email address, phone number, and physical address.
- Travel & Documentation Data: Passport details (number, issue/expiry dates), visa information, and emergency contact details.
- Preferences & Logistics: Dietary requirements, mobility considerations, flight/accommodation preferences, and specific interests regarding natural landscapes, alpine views, or self-paced exploration.
- Technical & Usage Data: IP address, browser type, device details, and information on how you interact with our website via cookies and tracking technologies.
2. How We Collect Your Data
We collect personal information through various touchpoints:
- Directly From You: When you request a customized itinerary, subscribe to our newsletter, fill out contact forms, or correspond with us via email.
- Automated Technologies: As you navigate our website, we automatically collect technical usage data via cookies.
- Third-Party Sources: If bookings are facilitated through co-founders, corporate partners, or authorized representatives (such as our partner network in the UK or globally).
3. How We Use Your Information
We use your data strictly to deliver premium travel services and maintain business resilience:
| Purpose / Activity | Type of Data | Legal Basis for Processing |
|---|---|---|
| Itinerary Design & Booking | Identity, Contact, Travel Documentation, Preferences | Performance of a contract with you |
| Customer Support & Communications | Identity, Contact, Correspondence history | Performance of a contract / Legitimate interests |
| Marketing & Newsletters | Identity, Contact, Marketing preferences | Consent (Opt-in) |
| Website Optimization & Security | Technical, Usage data | Legitimate interests (Securing and improving our platform) |
4. Data Sharing and International Transfers
Because JetAlps coordinates unique global travel itineraries, your data must sometimes travel across borders to execute your bookings.
- Service Providers: We share necessary information with trusted third-party suppliers who fulfill your travel arrangements, including premium boutique hotels, ground handling companies, private transport services, and local guides.
- Cross-Border Transfers: If you are a UK or EU resident, your data may be transferred outside the UK/EEA to secure local bookings in destination countries. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to maintain an identity-centric, hardened security posture over your data.
- No Sale of Data: JetAlps does not, under any circumstances, sell, trade, or rent your personally identifiable information to third parties for marketing purposes.
5. Data Security
We prioritize architectural resilience and data protection. JetAlps implements robust physical, electronic, and managerial security measures to shield your personal information from unauthorized access, alteration, disclosure, or destruction.
- All sensitive booking and personal data transmissions are encrypted using Transport Layer Security (TLS) technology.
- Access to your data is strictly restricted to employees, partners, and suppliers who require it to fulfill your travel itinerary.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or statutory reporting requirements. For standard travel relationships, booking histories are safely retained for a typical period of 5 years following your last interaction, unless local regulations demand a longer retention period.
7. Your Legal Rights
Depending on your location (such as the UK, EU, or various international jurisdictions), you hold specific rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of any inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request that we delete your data when it is no longer required for contractual or legal purposes.
- Right to Restrict or Object: Object to the processing of your data for direct marketing or based on legitimate interests.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites, plug-ins, or applications (such as maps, gear review sites, or local tourism boards). Clicking on those links may allow third parties to collect or share data about you. JetAlps does not control these third-party websites and is not responsible for their privacy statements.
9. Contact Us
If you have any questions about this Privacy Policy, your data rights, or how we manage your custom travel preferences, please reach out to us:
- Email: info@jetalps.com
- Business Operations: Colombo, Sri Lanka / United Kingdom